Refund policy

Coffee is final sale. Our coffee is roasted fresh to order and is a perishable product, so all coffee sales are final. We cannot accept returns of coffee.

Damaged, incorrect, or missing items. If your order arrives damaged, contains the wrong items, or is missing items, email support@detroithalite.com within 7 days of delivery with your order number and a photo of what you received. We will replace the order or refund it, your choice.

Refund processing. Approved refunds are issued to your original payment method. Once issued, refunds typically appear within 5 to 10 business days depending on your bank or card issuer.

Subscriptions. Subscriptions can be paused, skipped, or canceled at any time from your account before the next billing date. Charges already processed for an order that has entered roasting or shipping cannot be refunded, but the coffee is yours and the subscription stops going forward.

Order cancellations. Because we roast to order, we can only cancel an order before it enters roasting. Email orders@detroithalite.com as soon as possible and we will cancel and refund if the order has not begun processing.

Questions. support@detroithalite.com.